Archived Blog Posts
June 2018 Employee of the Month
Choosing an employee of the month every 30 days is a tough job when you’ve got such an outstanding team - but we’d like to thank Mike for making this month’s choice easy. Huge shout out to SERVPRO of West Pasco’s June 2018 Employee of the Month, Mike Esposito.
Customer service is always a top priority at SERVPRO of West Pasco; however, last month Mike went above the call of duty. After he was unable to contact a customer for a few days (this was unlike the customer as she was always quick to return phone calls) Mike began to worry. He took multiple trips to the home, even after hours to see if he could reach her and eventually calling authorities to conduct a welfare check. Finally, he was able to verify she was alright, but his diligence turned out to be worthwhile.
We appreciate all that Mike did to verify the safety of our customer. In our line of work, due to the complex nature of restoration projects, we tend to spend significant time with our clients, get to know them, and develop important professional relationships. Ultimately, we are committed to our company values that recognize and promote the value of humanity and the ties that bind all of us together.
Thank you, Mike, for living our values in your daily work.
The Four Primary Water Damage Classifications
The IICRC’s S-500 Standard and Reference Guide for Professional Water Damage Restoration separates water damage into four distinct classes. Each class is based on the severity of the water damage, and they determine what steps must be followed in the mitigation and restoration process.
Class 1 Water Damage - the least amount of water, absorption, and evaporation. These are water losses that impact only a small part of a room or area of a facility, or large areas that contain materials that have absorbed a small amount of moisture. Little to no carpeted or absorbent material present.
Class 2 Water Damage – significant amount of water, absorption, and evaporation. These are water losses that impact full rooms or carpeted areas. Walls are wicked less than 24 inches, and moisture remains in structural materials (Concrete, plywood, and particleboard).
Class 3 Water Damage – the largest amount of water, absorption, and evaporation. These are water losses that saturate an entire area. Walls are wicked over 24 inches or water may have entered from overhead, impacting ceilings, insulation, or sub-floor.
Class 4 Water Damage – Specific drying situations. Wet materials with low porosity or permeance such as plaster, brick, and stone. These materials can absorb water into deep pockets and can require extended drying times or specialized procedures and equipment.
SERVPRO of West Pasco is fully certified to handle any class of water damage from accidental or natural events.
Preventing Mold Growth In Your Port Richey Home
Molds are fungi that can be found both indoors and outdoors. No one knows how many species of fungi exist, but estimates range from tens of thousands to perhaps three hundred thousand or more. Molds grow best in warm, damp, and humid conditions, and spread and reproduce by making spores. Use the following tips to help prevent mold growth in your home.
- Identify problem areas in your home and correct them.Preventing mold from growing or spreading might be as simple as ripping up carpet in a damp basement, installing mold-resistant products, or repairing damaged gutters.
- Dry wet areas immediately.Mold can't grow without moisture, so tackle wet areas right away.
- Prevent moisture with proper ventilation.Make sure an activity as simple as cooking dinner, taking a shower, or doing a load of laundry doesn't invite mold by providing proper ventilation in your bathroom, kitchen, laundry room, and any other high-moisture area.
- Equip your home with mold-resistant products.Building a new home or renovating an old one? Use mold-resistant products like mold-resistant drywall or mold-resistant Sheetrock, and mold inhibitors for paints.
- Monitor humidity indoors.The EPA recommends keeping indoor humidity between 30 and 60 percent. You can measure humidity with a moisture meter purchased from your local hardware store.
- Direct water away from your home.If the ground around your home isn't sufficiently sloped away from the foundation, water may collect there and seep into your crawlspace or basement.
- Clean or repair roof gutters. Have your roof gutters cleaned regularly and inspected for damage. Repair them as necessary and keep an eye out for water stains after storms that may indicate a leak.
- Improve air flow in your home.Without good air flow in your home, that excess moisture may appear on your walls, windows and floors. To increase circulation, open doors between rooms, move furniture away from walls, and open doors to closets that may be colder than the rooms they’re in. Let fresh air in to reduce moisture and keep mold at bay.
- Keep mold off household plants.They're beautiful and help keep your indoor air clean — and mold loves them. The moist soil in indoor plants is a perfect breeding ground for mold, which may then spread to other areas of your house. Instead of getting rid of your plants, try adding a bit of Taheebo tea to the water you give to your houseplants.
SERVPRO of West Pasco has the training, experience, and equipment to handle any mold issues you may find in your home. Call Us Today (727) 847-3000.
SERVPRO Convention 2018
If you happened to visit Mouseland last month, you may have seen a sea of green and orange, in addition to the usual ubiquitous mouse ear hats. This year SERVPRO owners and team members from around the country gathered in Orlando for the annual franchise convention. It’s the “go to” event of the year and for the first time I was able to attend.
As SERVPRO of West Pasco’s Social Media Specialist, my goal is to represent our brand to the best of my ability and having the opportunity to meet with other franchise teams was a learning experience I’ll never forget. Although we operate as a franchise system and each service center is independently owned and operated, we all work as a family supporting our green and orange brothers and sisters, bouncing ideas off each other, what works and what doesn’t.
What made my experience even better was getting to make the two-hour drive from our New Port Richey office to Orlando with one of the best project coordinators known to man, Shanna. In speaking with her about her time at the convention, she was thrilled to learn about upcoming changes to our systems that will make day to day operations run more efficiently. Shanna added in that the presenters themselves were enthusiastic, making the “learning” experience more than just that, it was fun!
Now that the 2018 SERVPRO convention has ended and we’ve brought back the rich information and ideas to our local office, we’d like to thank the corporate team from Gallatin, Tennessee, for their hard work and dedication for continued growth of the green and orange brand.
Hoarding: A Serious Situation
According to The Mayo Clinic, “Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with hoarding disorder do not find their habits to be a problem.
Hoarded items are often things others would throw away or look at as junk or garbage such as hold newspapers, junk mail or packaging. In New Port Richey, we often see hoarding lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats, and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.
SERVPRO of West Pasco encounters hoarding situations several different ways. Often, we are called for a fire or water loss and find the hoarding situation when we arrive on-site. A SERVPRO of West Pasco professional will communicate with the insurance company regarding their contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by SERVPRO of West Pasco, or relocated to a storage facility so work on the fire or water loss can begin.
Another was we encounter hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after the death of a loved one. In these situation, the crew will see if they should look for any items of importance while they clean the job. Sometimes, family members will come and try to help the hoarder sort through their contents as well.
Each case is very difficult, and hoarding jobs are often sensitive situations, but SERVPRO of West Pasco professionals are her to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties in New Port Richey, Hudson, Trinity, or with your insureds, call SERVPRO of West Pasco today.
Fire Drills: Not Just For School Days
We all remember fire drill days at school, the loud and piercing alarm vibrating through the halls, students lining up single file, determined to get to their meeting spot. We won’t even outgrow fire drills once we’ve made the step into the real world and start working – fire drills follow you wherever you go and that should include your home.
It’s the middle of the night. You’re sound asleep when suddenly the smoke alarms in your house go off. It’s dark. The house is filling with smoke. Fire experts say you have about two minutes to get out safely. Would you and your family know what you should do?
Coming up with and practicing family safety drills can help to make sure your family is prepared in the event of an emergency. It is an important topic to discuss with your family, especially children.
The National Fire Protection Association has a helpful section on how to create a family fire escape plan. It includes how to draw a fire escape path for your home, how to reinforce fire safety to younger children, and tips how to stay as safe as possible during a fire.
Some tips include:
- Practice waking up to smoke alarms, low crawling and meeting outside. Make sure everyone knows how to call 9-1-1.
- Have a designated outside meeting place a safe distance from the home
- Assign “partners” for young, elderly, or family members with mobility issues
- Close Doors behind you as you leave each room to slow the spread of smoke, heat, and fire
- All members of the household should know two ways to get out of every room.
- Consider escape ladders for sleeping areas or homes on the second floor or above. Learn how to use them and store them near the window.
- Pick a place outside for everyone to meet and make sure everyone knows where it is.
- Practice your home fire drill until everyone in the household can do it in less than two minutes.
- Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.
Your family’s safety is the first priority. After emergency services have done their job SERVPRO of West Pasco will be here to help you repair, restore, and recover your belongings.
BIOHAZARD, CRIME SCENE, AND VANDALISM CLEANUP
Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of West Pasco offers fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.
Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.
Your local SERVPRO of West Pasco Professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.
Equipped with the necessary safety equipment and cleaning products, SERVPRO professionals help turn unsafe environments into clean, safe homes and offices.
SERVPRO of West Pasco can help with the following issues:
- Bloodborne Pathogens
- Methamphetamine Labs
- Crime Scene Residues
- Arson and Vandalism
- Sewage Backups
- Black Water Intrusions
- Mold Mitigation and Remediation
State and local regulations vary, and our franchise is licensed by the State of Florida to complete this work. Contact your SERVPRO of West Pasco today for 24-hour emergency service at (727)847-3000.
BLOODBORNE PATHOGENS: SERVPRO of West Pasco Professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Our trained Technicians thoroughly clean, disinfect, and deodorize the structure.
METHAMPHETAMINE LABS: Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO of West Pasco Professionals follow federal and state guidelines to properly clean all surfaces.
CRIME SCENE RESIDUES: From fingerprint powder and evidence gathering chemicals to tear gas and pepper spray residues, we can clean and restore your property and contents.
ARSON AND VANDALISM: SERVPRO of West Pasco Professionals are recognized as leaders at helping property owners recover quickly from fire and water damage. We also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.
Flooding. Do You Know What To Do?
Floods can happen everywhere, making them one of the country's most common natural disasters. Flooding poses a greater threat in low-lying areas, near water, downstream from dams. Even the smallest streams, creek beds or drains can overflow and create flooding. During periods of heavy rain or extended periods of steady rains, be aware of the possibility of a flood. Flash floods develop quickly- anywhere from a few minutes to a few hours. Listen to local weather reports for flooding information.
- Check to see if you have flood insurance coverage.
- Raise your furnace, water heater, or electrical panel if they are in areas of your home that may be flooded.
- Install "check valves" in sewer traps.
- Construct barriers, such as levees, berms, or flood walls, to stop floodwater from entering the building.
- Seal walls in basements with waterproofing compounds.
- During a flood or flash flood watch, be prepared to evacuate, including fill your car's gas tank; bring in outside furniture; move valuables to high points in your home; and unplug electrical appliances and move them to high points
- During a flood warning, evacuate if you are so advised.
- During a flash flood warning, immediately seek higher ground.
- Keep your emergency supplies kit, including water, stored in an easily accessible, waterproof place.
- If time allows, call someone to let them know where you are going, and check with neighbors who may need a ride.
- Stay out of flood waters, if possible. Even water only several inches deep can be dangerous. If you have to walk through water, use a stick to check the firmness of the ground ahead of you. Avoid moving water.
- Do not drive into flooded areas. If your car becomes surrounded by rising water, get out quickly and move to higher ground.
- Stay away from downed power lines.
- Do not return home until local authorities say it is safe to do so.
- Do not drink or cook with your tap water until local authorities say it is safe.
- Avoid floodwaters, which could be contaminated or electrically charged.
- Watch out for areas in which the floodwaters may have receded, leaving weakened roadways.
- Be extra careful when entering buildings that may have hidden structural damage.
- Clean and disinfect everything that got wet.
- Service damaged septic tanks, cesspools, pits, and leaching systems as soon as possible. Damaged sewer systems are a serious health hazard.
Preparing For When A Hurricane Strikes
As Hurricane Irma made her way through the Pasco County area, many roads were closed due to flooding.
- Prepare your evacuation plan, including pets, transportation routes and destinations.
- Keep all trees and shrubs well trimmed and clear loose and clogged rain gutters and downspouts.
- Determine how and where to secure your boat.
- Consider building a safe room.
- Stay informed! Listen to NOAA weather radio or check local forecasts and news reports regularly.
- Cover your home's windows with pre-cut plywood or hurricane shutters. Tape DOES NOT prevent windows from breaking.
- Bring in all outside furniture, decorations, garbage cans, etc.
- Turn off utilities if instructed to do so.
- Turn off propane tanks.
- Avoid using the phone, except for serious emergencies.
- Fill the bathtub or buckets with water to use for cleaning and flushing toilets.
- Keep your gas tank at least ¾ full at all times.
- Keep your emergency supplies kit, including water, and copies of important documents, in a waterproof, portable container, in an easily accessible location.
Evacuate under the following conditions:
- If local authorities tell you to evacuate, follow their directions.
- If you live in a mobile home or temporary structure, which are particularly hazardous no matter how well fastened to the ground.
- If you live in a high-rise building.
- If you live on the coast, on a floodplain, near a river, or on an inland waterway.
- If you feel you are in danger.
- If you live in an area below sea level.
- If you choose not to evacuate, stay indoors and away from windows and glass doors. Notify out-of-are contacts of your decision. Close all interior doors and secure and brace exterior doors. Keep curtains and blinds closed. Take refuge in a small interior room, closet, or hallway on the lowest level. Lie on the floor under a table or another sturdy object.
- Don't be fooled by a lull in the storm- it could be the eye of the storm and winds could resume.
- Be aware of flooding and tornadoes.
- Stay out of flood waters, if possible.
- Stay away from downed power lines.
- If you evacuated, do not return to your home until the local authorities say it is safe.
The Three Categories of Water Loss
The IICRC’s S-500 Standard and Reference Guide for Professional Water Damage Restoration distinguishes water into three categories. Each category is defined by the levels of containment or possible containments in the source of the water.
Category 1 “Clean Water”: Water in this category originates from a clean, sanitary source and poses little to no risk to humans if contacted or ingested. Examples are broken water supply lines, sink or bathtub overflows, or water supplies to an appliance such as a water line to an ice maker.
Category 2 “Grey Water”: Water is this category comes from a source that contains significant contamination including chemical, biological, or physical materials. Grey Water has an elevated risk to cause illness and discomfort with any type of exposure. Examples are toilet bowls with urine, sump pump leaks, and discharged water from appliances like dishwasher and washing machines.
Category 3 “Black Water”: Water in this category is considered very harmful and contains unsanitary agents, dangerous bacteria and fungus, and toxic substances. This category of water has an extreme risk of causing illness and exposure should be avoided at all costs if the proper personal protective equipment is not available. Examples include sewage, seawater, and overflow from rivers or lakes.
If left unattended Clean and Grey Water can become stagnant and may be considered Black Water.
If you have concerns with water no matter the source, SERVPRO of West Pasco specializes in Water Damage Repair & Restoration and is a certified IICRC firm.
Lightning Safety Tips
Thunder and lightning storms happen all the time in Hudson. Know what to do to keep you and your family safe when the storms strike!
- If you can hear thunder, you are within striking distance of lightning. Look for shelter inside a home, large building, or hard-topped vehicle right away.
- Do not go under trees for shelter. There is no place outside that is safe during a thunderstorm.
- Wait at least 30 minutes after hearing the last clap of thunder before leaving your shelter.
- Stay away from windows and doors. Stay off porches.
- There is no safe place outside. Places with only a roof on sports fields, golf courses, and picnic areas are not safe during a lightning storm. Small sheds should not be used.
- If a person is struck by lightning, call 9-1-1. Get medical help right away.
- Turn off computers. Stay off corded phones, computers, and other things that put you in direct contact with electricity or plumbing. You can use a cell or cordless phone.
- Do no wash your hands, bathe, shower, do laundry, or wash dishes.
- Lightning may strike as far as 10 miles from any rain.
Document Drying and Restoration Services for Pasco Businesses
SERVPRO of West Pasco offers a variety of services from water and fire damage restoration, mold mitigation, and both commercial and residential cleaning services. But did you know that we also provide Document Drying and Restoration for our commercial clients?
Damage from a water or fire event is not limited to the building and furniture. Sometimes files such as patient records, invoices, and legal documents are impacted by water, smoke, and soot contact. SERVPRO’s document drying process is designed to stabilize damaged documents and prevent further damage quickly. The treatment facility is secured, the chain of custody follows HIPAA guidelines – or whichever specific legalities are required, and our Drying Chamber personnel is Master HIPAA certified allowing them to handle protected health information (PHI).
Our Document Restoration Facility:
- Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
- Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
- Digital: we use a computerized inventory system for digitizing your documents
- Flexible capacity - we can accommodate large commercial losses or small residential jobs
- Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization
SERVPRO document services also include digitization services that reduce the need for large filing rooms and help make data access more accessible for businesses. Certified destruction services allow for sensitive information to be appropriately disposed of and provide peace of mind to businesses and their clients.
Types of content:
- paper documents
- books and magazines
- manuscripts and files
- photographs, films, negatives, and microfiche
- blueprints and maps
For more information about document recovery provided by SERVPRO of West Pasco, based in our New Port Richey headquarters, north of Trinity, or other commercial services, visit our website or call (727) 847-3000.
There's nothing like outdoor grilling. It's one of the most popular ways to cook food. But, a grill placed too close to anything that can burn is a fire hazard. They can be very hot, causing burn injuries. Follow these simple tips and you will be on the way to safe grilling.
- Propane and charcoal BBQ grills should only be used outdoors
- The grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches.
- Keep children and pets at least three feet away from the grill area.
- Never leave your grill unattended.
- Always make sure your gas grill lid is open before lighting it.
- There are several ways to get the charcoal ready to use. Charcoal chimney starters allow you to start the charcoal using newspaper as a fuel.
- If you use a starter fluid, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquids to the fire.
- Keep charcoal fluid out of the reach of children and away from heat sources.
- There are also electric charcoal starters, which do not use fire. Be sure to use an extension cord for outdoor use.
- When you are finished grilling, let the coals completely cool before disposing in a metal container.
- Check the gas tank hose for leaks before using your propane grill. Apply a light soap and water solution to the hose. A propane leak will release bubbles. If your grill as a gas leak, by smell or the soapy bubble test, and there is no flame, turn off both the gas tank and the grill. If the leak stops, get the grill serviced by a professional before using it again.
In our little city on the river, our Chamber of Commerce is also like a river
Executive Director, Jeremy George, being sworn in as Second Vice Chair of the Chamber’s Board of Directors.
Earlier this month, SERVPRO of West Pasco had the distinct honor of sponsoring the West Pasco Chamber of Commerce 74th Annual Awards Banquet. Our Executive Director, Jeremy George, was sworn in as Second Vice Chair of the Chamber’s Board of Directors and delivered the toast to end one successful year and begin the new one.
Saluting a room full of dedicated public servants and committed members of the business community, Jeremy raised his glass to the outgoing Chamber Board Chair, Derek Pontlitz, and the incoming Chair, Greg Armstrong, as well as retiring Chamber President Chip Wichmanowski and his successor, Liz Jeffin.
“In our little city on the river, our Chamber of Commerce is also like a river. It goes on and on forever, but it can do something a river cannot. It grows, changes, and becomes more purposeful through the years. As we transition to a new year tonight, I offer this toast to the West Pasco Chamber of Commerce: May we grow, thrive, and become more prosperous and more purposeful through the years.”
Cheers to the good work being carried out by the West Pasco Chamber of Commerce!
Safety first when celebrating the 4th of July this year!
Big booms that light up the sky with an array of colors make every Fourth of July magical. Tracing out your name with sparklers will never age as time passes on. Wonderful memories are made whether you're grilling out, boating by the sandbar, or laying by the beach in New Port Richey with a cold beverage in your hand. However, fireworks are not safe in the hands of consumers. Fireworks cause thousands of burns and eye injuries each year. People can enjoy fireworks safely if they follow a few simple safety tips:
- Be safe. If you want to see fireworks, go to a public show put on by experts.
- Do not use consumer fireworks.
- Keep a close eye on children at events where fireworks are used.
- Fireworks cause an average of almost 18,500 reported fires per year.
- Sparklers account for roughly one-quarter of emergency room fireworks injuries.
- NFPA is opposed to consumer use of fireworks. This includes sparklers and firecrackers. Even sparklers burn hot enough to cause third-degree burns.
On Site After A Water Loss
Holes in the ceiling, walls and floors, OH MY! No need to fret, SERVPRO of West Pasco is in the process of making it "Like it never even happen."
Normally logging my 40 hours behind the desk creating content and managing our websites, I don't get much on location action. Last week was one for the books, getting to spend an entire day at multiple job locations.
I somehow managed to convince Project Manager, Tony to let me tag along for the day so that I can get another perspective of just how SERVPRO of West Pasco makes it "Like it never even happened."
We started the day with a customer who recently suffered a water loss due to a toilet supply line leak and wanted to get an estimate for repairs. Tony took his time, explaining the process and even let me help get measurements to create a sketch (I never realized how much work goes into creating a sketch).
The next stop was at one of Tony's ongoing repairs jobs. After a hot water heater exploded, water flooded every nook and cranny causing for extensive repairs needed throughout the home. Again, Tony took time to sit with the homeowners giving them the opportunity to be hands on with every aspect of the rebuild, from wall color to picking new bathroom fixtures. The clients appreciated the time Tony spent with them allowing for a smoother transition while repairs were being completed.
Until last week, I was never able to get a full picture of the entire repairs process nor how much work was truly involved. I tip my hat off to all project managers. Being quick witted and always on your toes, ready to face any challenge thrown at them, is not an easy feat. A huge thank you to Tony and all our project managers for doing what it takes to make it "Like it never even happened."
Fire Damage To Your Port Richey Business
What's left after a recent fire at a local storage facility.
Fire damage is especially devastating for a business or commercial property. In addition to the fire and smoke damage, significant water damage from firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If your business experiences a fire loss, call the fire and water damage restoration experts and we’ll respond immediately to get you back to business.
- 24 Hour Emergency Service
- Faster to Any Size Disaster
- A Trusted Leader in the Fire and Water Restoration Industry with over 1,700 Franchises
- Highly Trained Fire and Water Damage Restoration Specialists
SERVPRO of West Pasco has the training, experience, and equipment to handle large commercial fire damage emergencies Call Us Today (727) 847-3000.
Managing Mold In Your Port Richey Home
A tiny amount of moisture can become a giant problem in your Port Richey home.
When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO of West Pasco has the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.
Call the Team in Green
The mold cleanup and restoration process in your Port Richey home begins when you call your SERVPRO of West Pasco Professionals. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.
Inspection and Damage Assessment
Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.
Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.
Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.
Removing Mold and Mold-Infested Materials
The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.
Cleaning Contents and Belongings
SERVPRO of West Pasco Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. We understand mold and mold growth and have the training and equipment to remediate mold in your home.
Hurricane Season Is Here!
It's never too early to prepare for a Florida landfall!
It may seem early, but hurricane season is currently underway. For the Atlantic, the season begins June 1 and runs through November 30. The Eastern Pacific hurricane season began in mid-May and ends November 30. Hurricanes can be life-threatening as well as cause serious property threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas, many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall. Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home or business. Why take the risk? Call a SERVPRO® of West Pasco. Working to make it “Like it never even happened.”
For more information and preparation tips, visit the Ready campaign website at www.ready.gov/hurricanes.
Prepare Your Commercial Building
A plethora of air movers are placed in a Pasco County medical facility after flooding occurred throughout the entire facility.
As hurricane season quickly approaches, preparing your commercial building is key factor to preventing flood damages that could be quite costly.
There are two phases to building preparation:
The Preventative Phase can be taken at any time throughout the year and should include having your building inspected and retrofitted for common risks, including flood water and heavy winds. You should also make data backup a part of your everyday routine and implement an alternate means of communication for when lines go down.
The Pre-Storm phase should include closing all your storm windows, covering equipment and moving it to a secured area, disconnecting electrical equipment and turning off gas and electricity.
When a flood warning is issued, get to higher ground as soon as possible. If flooding is already underway, stay put until authorities say that it is OK for everyone to go home. Heed all evacuation warnings, and don’t wait to act until flood water has already entered your building.
A flooded building is dangerous to both your assets and your personnel. Keep everyone safe and protect your assets from water damage by implementing the tips above and contacting SERVPRO of West Pasco at (727)847-3000 for all your restoration needs.
How Much Do You Know About Water Spouts?
Watch out! A water spout is making its way into the bay!
Have you ever heard that saying “We live where you vacation”? Living in beautiful Trinity, Florida, we know that statement to be 100% true. As we enter mid-April beautiful weather is nothing new to the Pasco County area and neither are the late afternoon thunderstorms. One moment the sun is shining and the next you look out your window and you'll see a waterspout, one of the many joys of living in Florida.
According to the National Oceanic and Atmospheric Administration, there are two types of water spouts, fair weather waterspouts and tornadic waterspouts. Tornadic waterspouts are tornadoes that form over water or move from land to water. They have the same characteristics as a land tornado and are associated with severe thunderstorms, and are often accompanied by high winds and seas, large hail, and frequent dangerous lightning.
Fair weather waterspouts usually form along the dark flat base of a line of developing cumulus clouds. This type of waterspout is generally not associated with thunderstorms. While tornadic waterspouts develop downward in a thunderstorm, a fair-weather waterspout develops on the surface of the water and works its way upward. By the time the funnel is visible, a fair-weather waterspout is near maturity. Fair weather waterspouts form in light wind conditions so they normally move very little.
Whether your Trinity home experiences storm damage from a tornadic water spout or your average everyday early spring thunderstorm, call SERVPRO of West Pasco, we are here to help.
The Importance of Cleaning Dryer Vents
From potentially dangerous to practically brand new, call SERVPRO of West Pasco for your duct cleaning needs.
According to FEMA, failure to clean home dyers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death.
To reduce the risk of these fires happening in your or your insured's home or business in Odessa, SERVPRO of West Pasco can help clean dryer vents and ducts that may have lint build up.
Other tips for keeping your dryer vents clean from the National Fire Protection Agency include to clear the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird's nest, or other potential obstacles.
For more information on cleaning dryer vents in Odessa - or anywhere else local from Trinity to Hudson to Dade City, contact SERVPRO of West Pasco Professionals at (727) 847-3000.
New Port Richey Residents: Follow These Mold Safety Tips If You Suspect Mold
Be careful! Without proper training, you could be spreading mold throughout your home.
If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.
What to Do:
- Stay out of affected areas.
- Turn off the HVAC system and fans.
- Contact SERVPRO of West Pasco for mold remediation services.
What Not to Do:
- Don’t touch or disturb the mold.
- Don’t blow air across any surfaces with visible or suspected mold growth.
- Don’t attempt to dry the area yourself.
- Don’t spray bleach or other disinfectants on the mold.
About Our Mold Remediation Services
SERVPRO of West Pasco specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.
If You See Signs of Mold, Call Us Today – (727) 847-3000
NAIFA - North Suncoast 27th Annual Golf Classic
Dallas making sure each "ambassador" gets plenty of attention.
On Friday 4/27/2018, SERVPRO of West Pasco took the opportunity to join NAIFA-North Suncoast for their 27th Annual Golf Classic to support the non-profit organization, Southeastern Guide Dogs. Southeastern Guide Dogs: Serving those who cannot see and those who have seen too much.
Hosting the hospitality tent on hole one, our team met great golfers as they completed the Crescent Oaks Golf Club course and we played with precious puppies, who were there as “ambassadors” to tell the story of Southeastern Guide Dogs. As we poured refreshing drinks and served delicious snacks, golfers generously filled our tip jar – with all the money going directly to the dogs.
As we wrapped up the day – with ice melted, drinks running dry, puppies exhausted from all the love and attention, and happy golfers admitting to missing more putts than they’d like - SERVPRO of West Pasco proudly presented to the organization more than $300 raised at our tent alone in one morning.
Thanks for all that came, played and supported the NAIFA and the Southeastern Guide Dogs.
Restoring Your Bayonet Point Commercial Property After A Water Damage
A dehumidifier placed in a local hospital to expedite the drying process.
Flooding and water damage events at Lutz commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
Restoring Commercial Properties Presents Unique Challenges
Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
About SERVPRO of West Pasco
SERVPRO of West Pasco specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
10 Years Strong: Thanks to a Loyal and Loved Team Member
All hail the King, Doug!
Last week we stopped the trucks for a few hours to take time to recognize, thank, and honor the man we have called “The King” at SERVPRO of West Pasco for the past 10 years.
Each year with an outstanding employee like Doug G. on the team is an achievement on its own, but it’s not just about how long he’s been wearing green; it’s about what he’s done while he’s been here.
Doug joined the SERVPRO team in January 2008 and has served the company with loyalty and dedication for a decade. Rising up the ranks from Restoration Technician to Production Manager and now Warehouse Manager, Doug has learned the technical ins and outs of the operation, as well as the nuances of our business in New Port Richey. He has been a mentor to many, teaching new technicians the skills and ways of SERVPRO, and how we do it “in green.”
Above all, Doug is a reliable, trustworthy person who brings his humor and wit, as well as competence and confidence, every day. Thanks, Doug, for 10 good years.
All hail the King!
Does Your Hudson Home Have A Mold Problem?
In Hudson, mold can spread through a home in as little as 48 hours.
Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:
- Mold is present almost everywhere, indoors and outdoors.
- Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
- Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
- Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
- Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
- Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.
If You See Signs of Mold, Call Us Today – (727)847-3000.
Fire Damage Restoration
Fire damage in a New Port Richey kitchen.
New Port Richey Fire Damage Restoration
A fire can be devastating to any New Port Richey home, causing severe fire damage, affecting its look and value. The restoration process is complex and requires the services of fire remediation experts like SERVPRO of West Pasco.
The Fire Restoration Process
There are several techniques used to restore a home after a fire. The main goals are to remove anything that cannot be salvaged, extract all excess water, thoroughly dry everything and rebuild all damaged areas.
Water and Mold Issues
One of the effects of fire damage is the water left over after the fire is out. Furniture, drywall, floors, and carpets are soaked and provide a prime breeding ground for mold and mildew. SERVPRO utilizes large fans and powerful dehumidifiers to dry out your home in preparation for cleaning and rebuilding.
The Cooling and Heating System
The filter and coils of an HVAC system of a home are often blocked by soot and particulates from a fire. The parts must be replaced, and the cost depends on the amount of damage caused by smoke and heat. The ductwork must also be checked for soot buildup as it will cause problems if not removed.
Rebuilding the Home
A home that is left structurally unsound by fire damage will need to be reinforced and rebuilt. While this can done through independent contractors, the SERVPRO of West Pasco remediation service team can take care of the rebuilding process, reducing stress and worry for the homeowner.
Removal of Damaged Items
Part of the fire restoration process is the removal of anything that cannot be saved. If smoke-damaged items are allowed to remain, they may contaminate the home. SERVPRO may be able to help with salvageable items or can make recommendations for their repair.
A fire is a sudden, disruptive life event and working with a professional fire remediation service like SERVPRO is the fastest way to clean and restore a home. Our experts will get things back to normal with minimal stress to the homeowner and will often cost less than hiring additional contractors. Most home insurance policies will pay for at least part of the remediation costs.
Locally Owned Company with National Resources
As a locally owned and operated business, we work and live in New Port Richey too. We are close by and ready to respond immediately when you need cleaning or restoration services.
We're Fire and Water Damage Specialists. Call us to help you (727) 847-3000.
March 2018 Employee of the Month
Shanna Rostis, Employee of the Month for March 2018.
Huge thank yous and congratulations to Shanna Rostis, SERVPRO of West Pasco’s Employee of the Month for March 2018.
We’re recognizing Shanna for her continuous hard work juggling more files than anyone can count. Shanna makes it look like a cake walk, but to the professionally trained eye it’s more like popcorn on a hot skillet. In the midst of it all, Shanna’s top-notch customer service and easy-going attitude doesn’t go unnoticed, as she is a favorite among all clients.
If managing numerous client files wasn’t enough, Shanna has also taken on a special project to help make our reconstruction projects as efficient and organized as possible with a new software tool. Scheduling multiple subcontractors on the same project can be tedious, but no worries -- Shanna and Buildertrend are here to save the day.
Thank you, Shanna, for your continuous hard work, dedication, and for being a ray of sunshine during the most saturated of days. SERVPRO of West Pasco appreciates all you do!
Employee Spotlight: The Incredible Sheldon Borris
You'll never catch Sheldon without his beanie on!
This month, for the Hardest Decision We Have To Make Every 30 Days, we spotlight our talented carpenter, Sheldon Borris.
Sheldon joined our team in early 2016, but he was no stranger to the SERVPRO system. He came to SERVPRO of West Pasco after nearly a decade working with another franchise in New Jersey, where he escaped cold winters in favor of the Florida sub-tropics.
Sheldon is a native of Trinidad and Tobago, and brings his island attitude with him. He is always smiling and laughing as he goes about his day, and his supervisors and teammates say he’s a joy to work with. “Anytime you ask him to do something, he says ‘No problem, got it!’,” said Jeremy George, executive director at SERVPRO of West Pasco. Clients often remark about Sheldon and their appreciation for his skilled work and awesome demeanor.
Although there are countless reasons to spotlight Sheldon, he was selected this month specifically for an outstanding containment structure he built to properly demarcate during a mold remediation. He built the containment with a painstaking attention to detail and extremely accurate carpentry skills, allowing our team to efficiently and properly complete the project easily and quickly.
Thank you, Sheldon, for being a leader in our production department and for all you contribute to our company culture.
Celebrate Summer Safety!
Be safe and enjoy your summer!
It’s quintessential Florida summertime: roasting marshmallows over an open campfire with a cold beverage in your hand, grilling burgers and dogs by the pool, relaxing with friends and family. Summer is a time to enjoy New Port Richey’s great outdoors, but it is also important to keep safety in mind. Consider the following tips, provided by the National Fire Protection Association, to keep you and your family safe all summer long.
- When using a charcoal grill, only use starter fluids designed for barbecue grills; do not add fluid after coals have been lit.
- When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hoses will easily and safely reveal any leaks.
- When camping, always use a flame-retardant tent and set up camp far away from the campfire.
- Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. Extinguish the fire before going to sleep or leaving the campsite.
- Store liquid fire starter (not gasoline) away from your tent and campfire and only use dry kindling to freshen a campfire.
The team at SERVPRO of West Pasco wishes you and safe and happy summer!
Employee Spotlight: Leah, Direct Project Coordinator
It begins with Leah and ends "Like it never even happened."
This month we shine the spotlight on Leah, our newly appointed Direct Project Coordinator.
In her new role, Leah handles water damage claims from soup to nuts – beginning with client’s first call, she sees the projects through to completion, working closely with the SERVPRO team, clients, and third parties.
Leah joined the SERVPRO of West Pasco team last fall, initially as a Project Coordinator partnered with a Project Manager working on reconstruction projects. Succeeding in that position, she seized the opportunity to move over to the company’s direct work side of the business. Leah’s experience, confidence, and calming nature made her a perfect fit for her new role.
We asked Leah a few questions about her job.
Every day you field calls from clients facing disasters in their homes and businesses. What is the first thing you want them to know?
They need to know that “We are here to help!” Customers aren’t calling because their house is full of cupcakes and rainbows. One of the most stressful times you’ll face as a home/business owner is when disaster strikes and it’s imperative to know that I will assist in any way that I can.
What advice do you have for a homeowner or business owner who needs to call SERVPRO?
Stay calm. Like I said, we're here to help, and our team has seen thousands of unique water damages over our 25 years in operation.
When you call SERVPRO, we will ask the following specific details about your home:
- Name/address/phone number
- What caused your water loss?
- Has the leak been fixed?
- How many rooms were affected?
- What type of flooring do you have?
- Is there standing water? Water or electric available?
- Were walls or ceilings affected?
- Do you see visible mold?
- All pertinent insurance information
What is the best part of your new job?
The best part of my job is being able to use my calm nature to assist customers during their loss and to make it “Like it never even happened.” I enjoy working a job from start to finish and being a consistent point of contact for the customer, the adjusters, and our team making the process run smoothly and more effectively.
It's not a fan, it's an air mover!
Multiple air movers being brought back to the warehouse after expediting the drying process at a water loss.
If water has made its way into your home, whether in Trinity, Hudson, or Port Richey, SERVPRO of West Pasco is here to help.
Our team of Restoration Technicians are trained using IICRC standards to make it “like it never even happened,” using specialized techniques and industrial equipment designed to mitigate damage and prepare the property for reconstruction. Our warehouses and trucks are stocked with equipment that will extract standing water and then, based on environmental conditions, dry the property to prepare it for reconstruction. The most common equipment you’ll see installed are industrial dehumidifiers, air scrubbers, and air movers.
Air movers? When I told my dad about the equipment we use at my new job, he said, "isn't that just a fancy fan?" Funny guy.
An air mover is much more than a fan, it’s an essential tool for mitigating water damage. This devise creates high-velocity airflow, allowing an environment to dry as quickly and efficiently as
possible. Combined with dehumidifiers, it’s a powerful combination that restores the environment to original conditions and is a necessary tool for water restoration.
Advantages of air movers include:
- Energy Efficient: Air movers use minimal power for maximum air flow.
- High velocity: Air movers work great for ventilation and cooling.
- Speeds drying time: Air movers help floors, carpets and wall cavities dry faster.
When the drying process time is reduced so are the chances of a second loss or additional damage, which can include microbial growth.
No fancy fan here, but an essential tool that can save you thousands.
Hurricane season is here - are you ready?
What's in your emergency supply kit?
Swaying palm trees, sandy beaches, hot sun… and hurricane season! It’s a simple fact, living near the Florida coast – and other people’s vacation hotspots like Hudson Beach and Trinity –means there is always a chance that a summer storm will come barreling through. And when it comes to hurricanes, preparation is everything!
SERVPRO of West Pasco makes safety our top priority. We hope you do, too. So, we want to know, what is in your hurricane safety kit?
Check out the list below for recommended items by Ready.gov to include in your basic emergency supply kit:
- One gallon of water per person per day for at least 3 days for drinking and sanitation
- At least a 3 supply of non-perishable food
- Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
- Flashlight and extra batteries
- First aid kit
- Whistle to signal for help
- Dust mask to help filter contaminated air
- Plastic sheeting and duct tape to shelter-in-place
- Moist towelettes, garbage bags and plastic ties for personal sanitation
- Wrench or pliers to turn off utilities
- Can opener for food
- Local maps
Beyond the basics, consider the following: cash in case credit cards or ATMs cannot be accessed, games and puzzles for kids to pass time, solar-powered cell phone chargers, extra infant formula and pet food, and family documents stored in a portable, waterproof container.
As always, be safe, prepared and have SERVPRO of West Pasco's phone number on speed dial during this year's hurricane season.
Professional Carpet Cleaning: Our Specialty
Carpet cleaning specialist, Kevin, removing red Sharpie from a blue microfiber couch.
Nothing makes a house look pristine, or a business more professional like freshly cleaned carpet! Even the highest-quality carpet and upholstery can show soiling over time. So our clients call on us to clean their carpets, including those hard-to-tackle high-traffic areas. SERVPRO of West Pasco's professional cleaning can address moderate and heavy soil conditions in your carpets.
We offer a range of specialized cleaning methods:
- Bonnet Cleaning: A less-aggressive method for short-piled carpets.
- Hot Water Extraction: A deeper cleaning method for all carpet types.
- Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
- Showcase Premier Cleaning: The most thorough cleaning method in the industry.
- Dry Cleaning: When color-fastness is an issue.
No job is too big or too small; from Hudson to Holiday and New Port Richey to Trinity, we will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and professionals trained to the highest standards, call SERVPRO today at (727) 847-3000.
Who’s name will make the cut? The 2017 storm name list is here!
Stay safe during the 2017 Hurricane season.
Living in New Port Richey, when I speak of Hurricane Sean I’m usually talking about the devastation throughout the house caused by my almost two-year old son. As he runs amuck, his high-spiraling winds cause books to fly off their shelves, toys to flood each room, and illegible messages in magic marker all over our microfiber couch – which is why I keep SERVPRO of West Pasco on speed dial. This year, it may mean something a little more.
According to NOAA’s National Hurricane Center, storms are given short, distinctive names to avoid confusion and streamline communications when two or more tropical storms occur at the same time.
This is news to me. I always assumed they were named after unruly children.
It’s always fun to see if our name or the name of someone we know is on the list and this year is no different. The wait is officially over and the list of names for the 2017 Atlantic Hurricane season have been posted.
Here are the names that will be associated with the upcoming tropical season: Arlene, Bret, Cindy, Don, Emily, Franklin, Gert, Harvey, Irma, Jose’, Katia, Lee, Maria, Nate, Ophelia, Phillipe, Rina, Sean, Tammy, Vince, and Whitney.
Tropical Storm Emily has a ring to it, but I’m warning you, you’re going to have to hunker down for a Hurricane Sean.
As always, be safe, prepared and have SERVPRO of West Pasco's phone number on speed dial during this year's hurricane season.
Bring the Thunder (and be prepared!)
A thunderstorm rolling through, threatening to ruin a fun summer's day.
During the warm Florida summers, rainstorms are sometimes a daily event and virtually always accompanied by thunder and lightning. According to the Office of the State Climatologist, based at Florida State University, our state has more thunderstorm activity than any other part of the nation: In a typical year on the western half on the peninsula, more than 80 days show thunder and lightning. Also, “Central Florida's frequency of summer thunderstorms equals that of the world's maximum thunderstorm areas: Lake Victoria region of equatorial Africa and the middle of the Amazon basin. The Amazon and east African areas maintain their frequency of thunderstorm activity throughout most of the year, whereas the number of thunderstorms in Florida drops off sharply in the fall and does not pick back up until spring.”
Storms can develop rapidly and the skies have a tendency to open up during your planned outing. If you find yourself caught outside during a severe thunderstorm, here are a few tips to help keep you safe.
- If you are in an open area, find a low place such as a ravine or valley.
- If you are in water, get to land immediately and seek shelter.
- If you are in a forested area, find shelter in a low area under a thick grow of small trees.
- If you are in a car, keep the windows closed.
But here at SERVPRO of West Pasco, we recommend staying inside during inclement weather!
April 2017 Employee of the Month
Kayla (on the left) and Stacey posing for a picture after competing with theSERVPRO team in a lip sync battle sponsored by United Way of Pasco County.
Big thanks and congratulations to Kayla Canup, our Employee of the Month at SERVPRO of West Pasco.
We're recognizing Kayla specifically for her can-do attitude and for stepping up to help with a special project that, to be fair, was totally outside of her training and skill set. As our A/R and Social Media Specialist, she typically works inside the office and is known among the 3-year-olds who frequent the office as "the lady who wears the pretty dresses.
But when we asked her to help run a project assisting clients dealing with contents damaged by fire, smoke, soot and water, she said "yes" without hesitation. Trading in her "pretty dresses" for a hard hat, Kayla joined the production team for a few long, hot days outside and helped knock the project out of the park. (Read her own account of the adventure here.) http://www.SERVPROwestpasco.com/blog/post/40207/fire-smoke-damage-restoration/on-the-job-training-5-things-from-my-first-fire-damage
And when she's behind the desk doing her usual work, Kayla is professional and skilled, focusing on client service while bringing her positive attitude and team-player commitment to the office culture.
Thank you, Kayla, for being a valued team player at SERVPRO of West Pasco - whether you are wearing your high heels or your hard hat!
On-The-Job Training: 5 Things from my First Fire Damage
PPE is everything. Mastering the ability to rock a hard hat and N-95 face mask.
It all started with what seemed like an innocent text: "interested in working on Saturday?"
Without a second thought, I typed back: “Absolutely!” with a smiley face emoji. Next thing I know, I'm shopping for a hard hat. (Side note: Did you know how impossible it is to find a pink hard hat in stock in New Port Richey? I figured they were a hot ticket item.)
And just like that, I was thrown into the fire. Literally.
SERVPRO of West Pasco had been onsite for a week at a Port Richey storage facility where a fire had damaged the building as well as the contents of dozens of storage units. Our team was onsite to safely remove all contents from the building and assist facility customers as they moved out and sorted through their belongings. Some customers lost everything in the fire, while some others just had a light dusting of soot. The team carefully removed all salvageable contents from each unit and carried it out to customers, then cleaned the building to prep it for reconstruction.
And then there was me. I'm more of a behind-the-scenes type of girl, logging in my 40 hours a week in Accounts Receivable behind a computer and on the phone. Although I’d never before been to an active job site, I knew my customer service and organizational skills would translate to managing a team and working closely with people who were facing devastating losses. But, wow – I learned a lot! Here are five take-aways from my two days managing a contents-cleanout project.
1. Fire damage really smells! Each fire has its own personality, based on the contents that were burned. In this fire, Here, like plastic bins, TVs and even afghan blankets melted, leading to an odor so pungent we wore N-95 masks anytime we were inside the building or in close contact with affected contents. And after a few days, my nail polish started peeling back.
2. Even construction companies need forget to weigh down their tents. Since the customers would be going through materials for long periods of time in the hot Florida sun, we set up two tents to work beneath. With one strong gust of wind, my favorite lime green tent ended up on the storage facility roof. You can bet I won't be letting the guys live this down for years to come.
3. PPE is everything! Mastering the ability to wear hard hat, a N-95 face mask and safety goggles without causing a thick shield of fog that only allows you to see about an inch in front of your face is much harder than it seems. I'm pretty sure the atrocious bruise on my knee was from walking into a wall during one of my many run-ins with the fog of doom.
4. Black business flats are practical when working in the office, but not so much when out in the field. Never did I think that work boots would be on my shoe-shopping list.
5. Helping one customer through such a devastating loss is feat in itself; helping 44 storage unit renters who face fire damage is more than just one fire x 44. At SERVPRO of West Pasco, we learn that safety is our first priority and premiere customer service a close second. Giving your everything to 44 different customers simultaneously as they each work through the emotions and logistics of fire damage is heart wrenching and, at the same time, life giving.
The fire is cleaned up now, but I'm still shopping for my pink hard hat. Getting out of the office to work side-by-side with our production team and our clients gave me insight and knowledge to help me do my office job better, and understand the nuances of our daily business. I'm glad I was able to get my hands dirty (literally) and experience the magic that comes with the production side of SERVPRO.
No mater how busy Stacey gets, she always has a smile on her face!
Ever wondered what happens behind the scenes here at SERVPRO of West Pasco or what it takes to make it "Like it never happened.;" In this new monthly series, we’ll take you inside to get to know our team and unravel the great unknown.
This month we sat down with Stacey Carnivale, a project coordinator here at SERVPRO of West Pasco. We wanted to get to know a little about her and what she does. Keep reading for the inside scoop.
Tell us a little bit about yourself.
This is my second time around as a project coordinator for SERVPRO – I first joined the team in 1999 and left to raise my daughters before returning again in September 2015. I am originally from Long Island and migrated south in 1979. I grew up on the west coast of Florida and absolutely love living near the water and enjoying all the perks of living in SNOW-free weather all year round. I enjoy going to comedy clubs, concerts, taking weekend getaways, and I love to be on the boat fishing or relaxing at the sandbar with friends and family on the weekends. I LOVE Pizza and all Italian cuisine as I grew up in the restaurant family business, so yes, I love to cook too!
What does your job entail?
Being a project coordinator is a multi-tasking, demanding position that works with a client from start to finish of a construction project. There are many aspects such as timing, scheduling, budgeting, communication and caring about what you do for others. Coordinating between trades in the remodeling of clients homes is challenging and rewarding. We all want the same result: “a happy customer”.
What is most enjoyable about your position?
What I enjoy most about being a project coordinator is the fast-paced environment and helping others in their time of need. When a person's home is destroyed and in need of professional help, it could be very stressful and devastating. Knowing that I can provide people with peace of mind, telling them that we can turn their disaster into something that they would love even more than before, is extremely rewarding to me. ”Like it never even happened."
There you have it! Not only is Stacey one of the fresh, smiling faces behind the SERVPRO of West Pasco team, she is a tremendous part of what goes into making any size project "Like it never even happened." Tune in next month for another Employee Spotlight.
January Employee of the Month
Steven doesn't take a break from work, even when we want to celebrate him!
Congratulations and big thanks to Steven Dobles, who was named Employee of the Month to start off 2017. This comes after he was named Employee of the Year in 2016, and he's keeping it going with his devotion to his trade and commitment to his team.
This month he is recognized for leading the remodel of the SERVPRO office with grace and ease - working after hours to put up fresh paint and molding, moving and assembling furniture and smiling through it all. In the midst of all that he continued to thrill clients with outstanding service and notable craftmanship, and even recruited a former colleague and good friend to join our team.
Thank you, Steven, for your leadership, hard work, fun-loving attitude and all you and Debbie do to support our mission and vision at SERVPRO of West Pasco. We love you, man!
Can you spell "timophilia"?
This is spelled wrong. The "Y" should be an 'I."
The SERVPRO team made a great run at the 14th Annual "Catch the Buzz" Spelling Bee, nailing words like zeppelin and sergeant, before losing on timophilia. But the event was still a win for us and the community, raising thousands of dollars for Youth And Family Alternatives and the West Pasco Chamber of Commerce. SERVPRO is proud to support these local efforts and the team is studying our Webster's dictionaries in preparation for next year's bee!
Ready to Double Down in West Pasco
Green and orange galore on the SERVPRO tradeshow floor
What happens in Vegas stays in Vegas - except when what happens is a SERVPRO convention!
Returning home after five days in Sin City, Jeremy George, Executive Director of SERVPRO of West Pasco, brought back with him new ideas, a green and orange kid’s bounce house, and a renewed energy.
“It was a tremendous week. I was much luckier in the classroom than at the blackjack table – I came away with deeper insight into our plans to further improve our communication with clients, team members, and commercial partners, and inspiration to continue to grow and develop our commercial project abilities and expertise. I’m ready to double down and bring SERVPRO of West Pasco to the next level.”
Along with President Andrew T. Froelich, George joined a record-setting group of more than 2,800 franchise owners, key staff, and corporate representatives for the 47th Annual SERVPRO Convention at the MGM Grand in Las Vegas from June 26 to 30. The convention program was designed to unite franchise owners, team members, distributors, associates, and corporate employees in support of SERVPRO’s top three initiatives: Expansion into the commercial workplace, leadership training, and effective communication. It featured a keynote address by motivational speaker Connie Podesta and 28 workshop sessions focused on leadership training and providing resources designed to help each franchise grow and better serve their community.
On behalf of the SERVPRO of West Pasco team, Froelich and George accepted an award for outstanding revenue performance, presented by the corporate owners at the convention Awards Ceremony.
“SERVPRO understands running a small business is a challenge,” said Sue Steen, Chief Executive Officer of SERVPRO Industries, Inc. “Our annual convention gives us the opportunity to recognize individual franchisees that have excelled at building their business, as well as enhancing SERVPRO’s reputation as an industry leader in disaster cleanup, restoration and remediation services. We offer our sincere congratulations to this year’s award winners and to all of the dedicated professionals who work hard every day to provide world-class service to their customers.”
Said Froelich: “While building a successful small business takes work and dedication, our success is also a reflection of the support and exceptional disaster remediation solutions and training we receive as a member of the SERVPRO franchise network. We are proud to accept this award on behalf of our business and our employees, and are grateful to SERVPRO for giving us the tools, framework and training we need to be both successful and a resource to our community when disaster strikes.”
June Employee of the Month
Congratulations and big thanks to Jesus Torres, the June Employee of the Month at SERVPRO of West Pasco.
A Restoration Technician since 2015, Jesus is steadfast and dependable and willing to do whatever it takes to get the job done. He brings to the team many assets, most notably a big smile and a sense of calm.
Thank you, Jesus!
NAIFA Honors Wendy Stevens for Community Service
Wendy Stevens, Sales and Marketing Representative at SERVPRO of West Pasco, was honored for her community service by NAIFA North Suncoast
Congratulations to SERVPRO's own Wendy Stevens, who last week was awarded the 2016 Andrew Marinello Community Service Award by NAIFA North Suncoast.
Wendy was selected for the honor for her work with NAIFA North Suncoast, as well as for her commitment to the West Pasco community at large. She is active in NAIFA, helping recruit new members and supporting the organzation's many activities and events, including the annual charity golf tournament that raises funds for the Southeastern Guide Dogs.
Beyond NAIFA, Wendy is very active in several organizations and charitable pursuits. She is a member of the Rotary Club of Trinity and regularly cooks and serves meals at the RAP House and a local soup kitchen, while keeping active with organizations that support senior citizens and many other community activities.
In 2000, NAIFA North Suncoast established the Marinello Award in honor of the group's co-founder and Charter President, who was well-known for his long and tireless service to NAIFA as well as his industry, church, and community. Mr. Marinello had a distinguished, 40-year career with Prudential and was president of the Rotary Club of Dunedin twice. Previous recipients include Suzanne Nading, Tiffany Drewes, and Carolyn Hersh.
West Pasco Smoke and Soot Cleanup
Smoke and Soot Damage Can Cause a Pervasive Odor in Your Trinity Home.
Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. At SERVPRO of West Pasco, our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.
Smoke and soot facts:
- Hot smoke migrates to cooler areas and upper levels of a structure.
- Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
- The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of West Pasco will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
- Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
- Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
- Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 727-847-3000
Enjoy fireworks - safely - at professional shows such as the KIAFest Main Street Blast in downtown New Port Richey on July 1 and 2, 2016
Summer - endless here in New Port Richey - is synonymous with barbecues, parades and fireworks displays; but along with all the festivities are plenty of visits to emergency rooms—especially during July.
Each year, around 230 people are injured badly enough to require medical treatment after fireworks-related incidents, according to the U.S. Consumer Product Safety Commission. In addition to causing injury, fireworks are also responsible for thousands of house fires each year with millions of dollars in property damage.
There is nothing like firing up the grill during the summer months! Did you know, July is the peak month for grill fires? A backyard barbecue can become dangerous quickly if proper safety precautions aren’t considered. At SERVPRO of West Pasco, we want you to have an enjoyable and safe summer.
Consider the following tips to help ensure your summer celebrations are disaster-free!
- Propane and charcoal BBQ grills should only be used outdoors.
- The grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches.
- Keep children and pets away from grill area.
- Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.
- Never leave your grill unattended.
- When using a charcoal grill, let the coals completely cool before disposing in a metal container.
- Anyone using fireworks or standing nearby should wear protective eyewear.
- Do not try to re-light or handle malfunctioning fireworks. Keep a bucket of water nearby to fully extinguish fireworks that don’t go off or in case of fire. Children should never pick up fireworks that may be left over as they may still be active.
- The safest way to enjoy fireworks is to attend a public display conducted by trained professionals.
In New Port Richey, enjoy the fireworks Saturday night at the KIAFest Main Street Blast.
Pasco County 24-Hour Emergency Water Damage Service
SERVPRO of West Pasco provides 24-hour fire and water damage restoration service in New Port Richey, Trinity, and beyond.
SERVPRO of West Pasco is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone Ready to Help
Call Today - (727) 847-3000
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of West Pasco has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
SERVPRO of West Pasco specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
When Storms hit Pasco, SERVPRO is Ready!
Our highly trained crews are ready to respond 24/7 to storm or flood damage in Pasco County and beyond
SERVPRO of West Pasco specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.
Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.
Resources to Handle Floods and Storms
When storms hit New Port Richey, Trinity, Hudson and beyond, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.
Have Storm or Flood Damage? Call Us Today at 727-847-3000
May Employee of the Month
All hail the king!
Doug Gribbons - aka "The King" - is the Employee of the Month for May at SERVPRO of West Pasco.
Doug joined our team in January 2008, quickly rising to the top by demonstrating his strong work ethic and no-nonsense leadership skills. Today, as the Production Supervisor, he works in the field verifying client satisfaction and ensuring work meets IICRC standards. He also heads up training for the production department and serves as a mentor to new employees. Doug also is our reigning hot wing-eating champion.
A favorite of clients and colleagues alike, and at the ready with a clever turn of phrase, Doug was selected as Employee of the Month for his steady leadership in the Production Department this spring.
A royal congratulations and thank you, Doug!
The Science of Drying
Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition.
While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, the team at SERVPRO of West Pasco is trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business or home suffers a water damage, SERVPRO of West Pasco will:
- Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
- Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
- Speed up Mother Nature by using professional drying equipment.
What exactly does it mean to help “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.
SERVPRO of West Pasco has the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. We also use state-of-the-art monitoring equipment, and a proven scientific process to help speed the drying of your home or business.
The bottom line? In New Port Richey, Trinity, Hudson, and beyond, our team has the training and equipment to help make water damage “Like it never even happened.”
April Employee of the Month
April's Employee of the Month Stacey Carnivale
Today we thank Stacey Carnivale for her outstanding work at SERVPRO of West Pasco and honor her as April's Employee of the Month.
In her role as Project Coordinator, Stacey works with three Project Managers, handling all aspects of rebuild projects including client communication, scheduling, subcontractor management, client satisfaction, and payments and paperwork processing. It's no small task - at this moment she is handling 29 ongoing projects. And it's always with a smile.
Congratulations and thank you, Stacey!