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Hurricane season is here - are you ready?

6/26/2017 (Permalink)

Storm Damage Hurricane season is here - are you ready? What's in your emergency supply kit?

Swaying palm trees, sandy beaches, hot sun… and hurricane season! It’s a simple fact, living near the Florida coast – and other people’s vacation hotspots like Hudson Beach and Trinity –means there is always a chance that a summer storm will come barreling through. And when it comes to hurricanes, preparation is everything!  

SERVPRO of West Pasco makes safety our top priority. We hope you do, too. So, we want to know, what is in your hurricane safety kit? 

Check out the list below for recommended items by Ready.gov to include in your basic emergency supply kit:

  •  One gallon of water per person per day for at least 3 days for drinking and sanitation
  • At least a 3 supply of non-perishable food
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help
  • Dust mask to help filter contaminated air
  • Plastic sheeting and duct tape to shelter-in-place
  • Moist towelettes, garbage bags and plastic ties for personal sanitation
  • Wrench or pliers to turn off utilities
  • Can opener for food
  • Local maps 

Beyond the basics, consider the following: cash in case credit cards or ATMs cannot be accessed, games and puzzles for kids to pass time, solar-powered cell phone chargers, extra infant formula and pet food, and family documents stored in a portable, waterproof container. 

As always, be safe, prepared and have SERVPRO of West Pasco's phone number on speed dial during this year's hurricane season.   

https://www.ready.gov/kit

Professional Carpet Cleaning: Our Specialty

6/16/2017 (Permalink)

Cleaning Professional Carpet Cleaning: Our Specialty Carpet cleaning specialist, Kevin, removing red Sharpie from a blue microfiber couch.

Nothing makes a house look pristine, or a business more professional like freshly cleaned carpet! Even the highest-quality carpet and upholstery can show soiling over time.  So our clients call on us to clean their carpets, including those hard-to-tackle high-traffic areas. SERVPRO of West Pasco's professional cleaning can address moderate and heavy soil conditions in your carpets. 
 
We offer a range of specialized cleaning methods: 

  • Bonnet Cleaning: A less-aggressive method for short-piled carpets. 
  • Hot Water Extraction: A deeper cleaning method for all carpet types. 
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas. 
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry. 
  • Dry Cleaning: When color-fastness is an issue. 

No job is too big or too small; from Hudson to Holiday and New Port Richey to Trinity, we will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and professionals trained to the highest standards, call SERVPRO today at (727) 847-3000. 

Who’s name will make the cut? The 2017 storm name list is here!

6/8/2017 (Permalink)

Storm Damage Who’s name will make the cut? The 2017 storm name list is here! Stay safe during the 2017 Hurricane season.

Living in New Port Richey, when I speak of Hurricane Sean I’m usually talking about the devastation throughout the house caused by my almost two-year old son. As he runs amuck, his high-spiraling winds cause books to fly off their shelves, toys to flood each room, and illegible messages in magic marker all over our microfiber couch – which is why I keep SERVPRO of West Pasco on speed dial.  This year, it may mean something a little more. 

According to NOAA’s National Hurricane Center, storms are given short, distinctive names to avoid confusion and streamline communications when two or more tropical storms occur at the same time. 
 

This is news to me. I always assumed they were named after unruly children. 
 
It’s always fun to see if our name or the name of someone we know is on the list and this year is no different. The wait is officially over and the list of names for the 2017 Atlantic Hurricane season have been posted.   

Here are the names that will be associated with the upcoming tropical season:  Arlene, Bret, Cindy, Don, Emily, Franklin, Gert, Harvey, Irma, Jose’, Katia, Lee, Maria, Nate, Ophelia, Phillipe, Rina, Sean, Tammy, Vince, and Whitney. 

Tropical Storm Emily has a ring to it, but I’m warning you, you’re going to have to hunker down for a Hurricane Sean.  

 As always, be safe, prepared and have SERVPRO of West Pasco's phone number on speed dial during this year's hurricane season.  

http://www.nhc.noaa.gov/aboutnames.shtml 

 http://oceanservice.noaa.gov/facts/storm-names.html 

Bring the Thunder (and be prepared!)

6/2/2017 (Permalink)

Storm Damage  Bring the Thunder (and be prepared!) A thunderstorm rolling through, threatening to ruin a fun summer's day.

During the warm Florida summers, rainstorms are sometimes a daily event and virtually always accompanied by thunder and lightning. According to the Office of the State Climatologist, based at Florida State University, our state has more thunderstorm activity than any other part of the nation: In a typical year on the western half on the peninsula, more than 80 days show thunder and lightning. Also, “Central Florida's frequency of summer thunderstorms equals that of the world's maximum thunderstorm areas: Lake Victoria region of equatorial Africa and the middle of the Amazon basin. The Amazon and east African areas maintain their frequency of thunderstorm activity throughout most of the year, whereas the number of thunderstorms in Florida drops off sharply in the fall and does not pick back up until spring.” 

 Storms can develop rapidly and the skies have a tendency to open up during your planned outing. If you find yourself caught outside during a severe thunderstorm, here are a few tips to help keep you safe.  

  1. If you are in an open area, find a low place such as a ravine or valley. 
  1. If you are in water, get to land immediately and seek shelter. 
  1. If you are in a forested area, find shelter in a low area under a thick grow of small trees. 
  1. If you are in a car, keep the windows closed. 

 But here at SERVPRO of West Pasco, we recommend staying inside during inclement weather!

http://climatecenter.fsu.edu/topics/thunderstorms

April 2017 Employee of the Month

5/26/2017 (Permalink)

General April 2017 Employee of the Month Kayla (on the left) and Stacey posing for a picture after competing with theSERVPRO team in a lip sync battle sponsored by United Way of Pasco County.

Big thanks and congratulations to Kayla Canup, our Employee of the Month at SERVPRO of West Pasco.

We're recognizing Kayla specifically for her can-do attitude and for stepping up to help with a special project that, to be fair, was totally outside of her training and skill set. As our A/R and Social Media Specialist, she typically works inside the office and is known among the 3-year-olds who frequent the office as "the lady who wears the pretty dresses. 

But when we asked her to help run a project assisting clients dealing with contents damaged by fire, smoke, soot and water, she said "yes" without hesitation. Trading in her "pretty dresses" for a hard hat, Kayla joined the production team for a few long, hot days outside and helped knock the project out of the park. (Read her own account of the adventure here.) http://www.SERVPROwestpasco.com/blog/post/40207/fire-smoke-damage-restoration/on-the-job-training-5-things-from-my-first-fire-damage

And when she's behind the desk doing her usual work, Kayla is professional and skilled, focusing on client service while bringing her positive attitude and team-player commitment to the office culture. 

Thank you, Kayla, for being a valued team player at SERVPRO of West Pasco - whether you are wearing your high heels or your hard hat! 

On-The-Job Training: 5 Things from my First Fire Damage

4/19/2017 (Permalink)

Fire Damage On-The-Job Training: 5 Things from my First Fire Damage PPE is everything. Mastering the ability to rock a hard hat and N-95 face mask.

It all started with what seemed like an innocent text: "interested in working on Saturday?"


Without a second thought, I typed back: “Absolutely!” with a smiley face emoji. Next thing I know, I'm shopping for a hard hat. (Side note: Did you know how impossible it is to find a pink hard hat in stock in New Port Richey? I figured they were a hot ticket item.)


And just like that, I was thrown into the fire. Literally.


SERVPRO of West Pasco had been onsite for a week at a Port Richey storage facility where a fire had damaged the building as well as the contents of dozens of storage units. Our team was onsite to safely remove all contents from the building and assist facility customers as they moved out and sorted through their belongings. Some customers lost everything in the fire, while some others just had a light dusting of soot. The team carefully removed all salvageable contents from each unit and carried it out to customers, then cleaned the building to prep it for reconstruction.


And then there was me. I'm more of a behind-the-scenes type of girl, logging in my 40 hours a week in Accounts Receivable behind a computer and on the phone. Although I’d never before been to an active job site, I knew my customer service and organizational skills would translate to managing a team and working closely with people who were facing devastating losses. But, wow – I learned a lot! Here are five take-aways from my two days managing a contents-cleanout project.


1. Fire damage really smells! Each fire has its own personality, based on the contents that were burned. In this fire, Here, like plastic bins, TVs and even afghan blankets melted, leading to an odor so pungent we wore N-95 masks anytime we were inside the building or in close contact with affected contents. And after a few days, my nail polish started peeling back.


2. Even construction companies need forget to weigh down their tents. Since the customers would be going through materials for long periods of time in the hot Florida sun, we set up two tents to work beneath. With one strong gust of wind, my favorite lime green tent ended up on the storage facility roof. You can bet I won't be letting the guys live this down for years to come.


3. PPE is everything! Mastering the ability to wear hard hat, a N-95 face mask and safety goggles without causing a thick shield of fog that only allows you to see about an inch in front of your face is much harder than it seems. I'm pretty sure the atrocious bruise on my knee was from walking into a wall during one of my many run-ins with the fog of doom.


4. Black business flats are practical when working in the office, but not so much when out in the field. Never did I think that work boots would be on my shoe-shopping list.


5. Helping one customer through such a devastating loss is feat in itself; helping 44 storage unit renters who face fire damage is more than just one fire x 44. At SERVPRO of West Pasco, we learn that safety is our first priority and premiere customer service a close second. Giving your everything to 44 different customers simultaneously as they each work through the emotions and logistics of fire damage is heart wrenching and, at the same time, life giving.


The fire is cleaned up now, but I'm still shopping for my pink hard hat. Getting out of the office to work side-by-side with our production team and our clients gave me insight and knowledge to help me do my office job better, and understand the nuances of our daily business. I'm glad I was able to get my hands dirty (literally) and experience the magic that comes with the production side of SERVPRO.

Employee Spotlight

3/8/2017 (Permalink)

General Employee Spotlight No mater how busy Stacey gets, she always has a smile on her face!

Ever wondered what happens behind the scenes here at SERVPRO of West Pasco or what it takes to make it "Like it never happened.;" In this new monthly series, we’ll  take you inside  to get to know our team and unravel the great unknown.   


 This month we sat down with Stacey Carnivale, a project coordinator here at SERVPRO of West Pasco. We wanted to get to know a little about her and what she does. Keep reading for the inside scoop.  


  


Tell us a little bit about yourself.  


This is my second time around as a project coordinator for SERVPRO – I first joined the team in 1999 and left to raise my daughters before returning again in September 2015. I am originally from Long Island and migrated south in 1979. I grew up on the west coast of Florida and absolutely love living near the water and enjoying all the perks of living in SNOW-free weather all year round. I enjoy going to comedy clubs, concerts, taking weekend getaways, and I love to be on the boat fishing or relaxing at the sandbar with friends and family on the weekends. I LOVE Pizza and all Italian cuisine as I grew up in the restaurant family business, so yes, I love to cook too!   


What does your job entail? 


Being a project coordinator is a multi-tasking, demanding position that works with a client from start to finish of a construction project. There are many aspects such as timing, scheduling, budgeting, communication and caring about what you do for others. Coordinating between trades in the remodeling of clients homes is challenging and rewarding. We all want the same result: “a happy customer”.   


What is most enjoyable about your position?  


What I enjoy most about being a project coordinator is the fast-paced environment and helping others in their time of need. When a person's home is destroyed and in need of professional help, it could be very stressful and devastating. Knowing that I can provide people with peace of mind, telling them that we can turn their disaster into something that they would love even more than before, is extremely rewarding to me. ”Like it never even happened."  


  


There you have it! Not only is Stacey one of the fresh, smiling faces behind the SERVPRO of West Pasco team, she is a tremendous part of what goes into making any size project "Like it never even happened." Tune in next month for another Employee Spotlight.  

January Employee of the Month

2/8/2017 (Permalink)

General January Employee of the Month Steven doesn't take a break from work, even when we want to celebrate him!

Congratulations and big thanks to Steven Dobles, who was named Employee of the Month to start off 2017. This comes after he was named Employee of the Year in 2016, and he's keeping it going with his devotion to his trade and commitment to his team.  

This month he is recognized for leading the remodel of the SERVPRO office with grace and ease - working after hours to put up fresh paint and molding, moving and assembling furniture and smiling through it all. In the midst of all that he continued to thrill clients with outstanding service and notable craftmanship, and even recruited a former colleague and good friend to join our team.  

Thank you, Steven, for your leadership, hard work, fun-loving attitude and all you  and Debbie do to support our mission and vision at SERVPRO of West Pasco. We love you, man! 

Can you spell "timophilia"?

9/27/2016 (Permalink)

Community Can you spell "timophilia"? This is spelled wrong. The "Y" should be an 'I."

The SERVPRO team made a great run at the 14th Annual "Catch the Buzz" Spelling Bee, nailing words like zeppelin and sergeant, before losing on timophilia. But the event was still a win for us and the community, raising thousands of dollars for Youth And Family Alternatives and the West Pasco Chamber of Commerce. SERVPRO is proud to support these local efforts and the team is studying our Webster's dictionaries in preparation for next year's bee!

Ready to Double Down in West Pasco

7/13/2016 (Permalink)

General Ready to Double Down in West Pasco Green and orange galore on the SERVPRO tradeshow floor

What happens in Vegas stays in Vegas - except when what happens is a SERVPRO convention!

Returning home after five days in Sin City, Jeremy George, Executive Director of SERVPRO of West Pasco, brought back with him new ideas, a green and orange kid’s bounce house, and a renewed energy.

“It was a tremendous week. I was much luckier in the classroom than at the blackjack table – I came away with deeper insight into our plans to further improve our communication with clients, team members, and commercial partners, and inspiration to continue to grow and develop our commercial project abilities and expertise. I’m ready to double down and bring SERVPRO of West Pasco to the next level.”

Along with President Andrew T. Froelich, George joined a record-setting group of more than 2,800 franchise owners, key staff, and corporate representatives for the 47th Annual SERVPRO Convention at the MGM Grand in Las Vegas from June 26 to 30. The convention program was designed to unite franchise owners, team members, distributors, associates, and corporate employees in support of SERVPRO’s top three initiatives: Expansion into the commercial workplace, leadership training, and effective communication. It featured a keynote address by motivational speaker Connie Podesta and 28 workshop sessions focused on leadership training and providing resources designed to help each franchise grow and better serve their community.

On behalf of the SERVPRO of West Pasco team, Froelich and George accepted an award for outstanding revenue performance, presented by the corporate owners at the convention Awards Ceremony.

“SERVPRO understands running a small business is a challenge,” said Sue Steen, Chief Executive Officer of SERVPRO Industries, Inc. “Our annual convention gives us the opportunity to recognize individual franchisees that have excelled at building their business, as well as enhancing SERVPRO’s reputation as an industry leader in disaster cleanup, restoration and remediation services. We offer our sincere congratulations to this year’s award winners and to all of the dedicated professionals who work hard every day to provide world-class service to their customers.”

Said Froelich: “While building a successful small business takes work and dedication, our success is also a reflection of the support and exceptional disaster remediation solutions and training we receive as a member of the SERVPRO franchise network. We are proud to accept this award on behalf of our business and our employees, and are grateful to SERVPRO for giving us the tools, framework and training we need to be both successful and a resource to our community when disaster strikes.”